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Sanitary Sewer Overflows (SSOs)
All SSOs should be reported to the Public Works immediately, regardless of the size of sewer spill or origin, on private property or city right of way:
- During business hours (760) 241-6365
- During non-business hours (800) 472-2376
- Typical Public Works business hours are Monday through Friday, 7 a.m. to 5 p.m.
Public Works personnel are dedicated to respond to all sewer related issues within an hour of receiving the report, regardless of time of day or day of week, 24 hours a day, seven days per week, 365 days per year.
During non-business hours the customer’s call will go to the San Bernardino County Fire Dispatch Center; report the problem to the dispatcher. Fire Dispatch Center personnel will contact a Public Works Standby person to investigate the report during non-business hours.