Stop Service

To stop service, call Customer Service at (760) 955-5001 during normal business hours or complete the Stop Service Request Form(PDF, 63KB) and email it to customerservice@victorvilleca.gov or drop it off in person at City Hall.

All request to stop service can be processed as early as the next business day. If emailing your request, please confirm receipt of your request by contacting our office during regular business hours. 

Property owners will continue to bill minimum monthly maintenance charges for water, sewer, storm drain and hazardous waste regardless of water service being on or off at the meter per Resolution VWD 13-001. Charges shall begin when a water, reclaimed water, storm drainage, or wastewater (sewer) utility service is made available and/or connection is installed, and shall continue until the utility service connection is removed or no longer available. Solid waste (including recycling) charges shall begin when a premise is occupied and shall continue until the premise is no longer occupied. 

Please note that all documents require a signature. Electronic or e-signature is not accepted.