Billing Information

Paying Your Utility Bill

City Hall is the only authorized payment location for utility payments. We offer convenient payment options to serve you. 

Please make checks or money orders payable to the City of Victorville and include your account number on your payment to ensure proper processing. Cash payments are accepted in person at City Hall only. For your security, please do not send cash through the mail or place cash in the drop box.

When you pay by check, you authorize the City to either process the payment as a check transaction or to use the information from your check to initiate a one-time electronic fund transfer (EFT) from your account. If processed electronically, funds may be withdrawn as soon as the same day your payment is received, and your check will not be returned by your financial institution.

Fee Descriptions

• Household Hazardous Waste Fee
  Supports the operation of the City’s Household Hazardous Waste Collection Center.
• Sewer Use Fee
  Applies to properties connected to the Victorville Sewer System for wastewater treatment services. This fee does not apply to properties served by septic systems.
• Storm Drain Fee
  Funds storm drain system improvements and maintenance to help prevent and repair flood damage throughout the City.
• Solid Waste Services Fee
  Covers trash collection, disposal, and state-mandated recycling programs.
• Water Monthly Service Fee
  The monthly minimum service charge based on meter size.
• Water Consumption Fee
  Charges for the amount of water used (read by the meter), measured in Hundred Cubic Feet (HCF).
  1 HCF = 100 cubic feet = 748 gallons. 

Service Issues or Questions About Your Bill

For billing questions or account assistance, please contact the Customer Service Division at (760) 955-5001. We encourage you to call as soon as possible so we can promptly address any concerns.

For residential trash or recycling service issues — including missed pickups or damaged containers — please contact Victorville Disposal Company directly at (760) 245-8607.

Important: Requests for service changes must be made in advance to discontinue sanitation billing. Monthly minimum charges for water service and certain sanitation fees apply regardless of usage.

Terms of Payment/Late Fees/ Past Due/ Delinquent Bills

Utility bills are due and payable upon receipt and become delinquent 15 days after the billing date.

If payment in full is not received within 30 days of the billing date, the account may be subject to disconnection and additional fees, including reconnection and deposit fees. All outstanding balances must be paid in full before service can be restored.

The total amount due must be paid by the due date shown on your bill. A late fee of 5% will be assessed on any unpaid balance. This fee will appear on a subsequent bill and does not waive the obligation to pay the full balance owed.  Past due final bills may be referred to a collection agency or filed in small claims court. Delinquent balances may also become a lien against the property and, following a public hearing, may be added to the property tax roll.

For assistance in reading and understanding your bill, please refer to the information provided on the back of your billing statement.