Risk Management Contact Information:
To file a claim against the City or Water District you must complete a Claim for Money or Damages Against the City of Victorville or Victorville Water District Form. The Claim Form can be mailed or emailed to you. Forms are also available on a walk-in basis. The completed Claim Form must be returned in person or by mail at the following address:
City of Victorville
Attention: Risk Management
14343 Civic Drive
Victorville, CA 92392
The Claim Form cannot be faxed or emailed as the City must have the original signature of the individual making the claim. To have a Claim Form mailed or emailed to you, please contact the Risk Management Division at 760-955-5031 or by email. Or for your convenience, a fillable Claim Form is available, but cannot be submitted online. Please mail or submit in person as stated above.
Please make sure you provide any information you believe will support your claim (i.e., estimates, photographs, diagrams, etc.).
Once you submit the claim, the Risk Manager will review it and the supporting documents. If any additional information is needed, the Risk Manager will contact you. If no additional information is needed, the Risk Manager will proceed with reviewing your claim.
The Risk Manager will move quickly to resolve your claim. State law allows a 45-day period to conduct the investigation process. As soon as the Risk Manager has all the necessary information, you will be advised if your claim is approved or denied. The city must have the original signature of the individual making the claim. If a claim is denied, the claimant will be provided a written response outlining the remedies allowed by State law.