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Need to dispose of an item not included in our quick links? Review our helpful guide for additional assistance or call (760) 955-8615.

FAQs

What can I do with extra trash?

Residents with extra trash from an event can call our Customer Service Division at (760) 955-5001 to arrange for pick up of additional bags of trash for $2.54 per bag. If you want an extra trash cart/barrel, Customer Service can arrange to have a second trash barrel delivered and added to your account for the additional cost of $13.62 per month.
Where can I dispose of used carpet?

Recycle used carpet and padding at the Victor Valley Materials Recovery Facility (MRF) located at 17000 Abbey Ln, Victorville (760) 241-1284 Monday through Friday 8 a.m. to 4 p.m. The carpet and padding is accepted from residents and businesses of the Victor Valley for a fee of $25 per ton with a $15 minimum. (Fee is current as of 8/30/18 and subject to change. Call for current pricing.)
How do I get a large or bulky item picked up?

City of Victorville residents of single family homes with curbside trash services are allowed two FREE bulky item pickups per year with up to 5 items per pickup. Just call Victorville Disposal (Burrtec Waste) at (760) 245-8607 to schedule a pick up.
Do you have payment centers?

City Hall is the only authorized payment center. There are several ways to pay.
How do I get a temporary bin for my construction job?

For temporary bins and roll-offs for construction projects both residential or commercial, please contact Burrtec Waste/Victorville Disposal directly at (760) 245-8607.
I am cleaning up my parents home. What can I do with all this stuff?

There are a number of options to help you with a large cleanup project:

EXTRA TRASH OR RECYCLE CARTS:

An EXTRA TRASH cart is $13.62 per month, one month minimum for the 21/22 fiscal year.

An EXTRA BLUE RECYCLE cart is free. If you need a 3rd recycle cart, the cost is $1.74/month for the third recycle cart.

If you need to order an extra trash or recycle cart, please call the City of Victorville Customer Service Division at 760-955-5001.

TEMPORARY DUMPSTERS:

Temporary dumpsters are ordered directly through Victorville Disposal. The cost to rent a 3 cubic yard dumpster for 1 week is approximately $130. Victorville Disposal also provides “roll-off” containers that are approximately 30 cubic yards. Cost is in the hundreds of dollars.

Please call Victorville Disposal directly at 760-245-8607 to order temporary dumpsters or roll-offs.

FREE DISPOSAL OPTIONS:

Free BULKY ITEM PICKUP for large items. Free to residents of single family homes, 2 times per year, of up to 5 items. For things like sofas, furniture, bundled brush, etc. Call Victorville Disposal at 760-245-8607 to schedule a free Bulky Item Pickup.

Free DISPOSAL of FURNITURE, TVs, computers, appliances, scrap metal, mattresses, boxsprings, car tires (up to 5), cardboard, mixed paper, and clothing at the City of Victorville Recycling Drop-off Center, 15164 Anacapa Rd., Victorville, open M through Fri, 8 a.m. to 4 p.m. and Sat 8 a.m. to noon. See attached flier. Note: You must show current photo ID and a current utility bill showing City of Victorville address to use the free furniture and tire disposal programs at the Recycling Drop-off Center.

Free disposal of HOUSEHOLD HAZARDOUS WASTES at the City of Victorville HHW Collection Center on Loves Lane.

Free disposal of LEAVES, TREE TRIMMINGS, AND BRUSH at Victor Valley Compost at 17888 E Abbey Lane, Victorville. Free to City residents. Must bring proof of City residency and photo ID. See flier for days and hours and more details.

Free Dump Days: The City sponsors three Free Dump Days per year. Call City of Victorville Environmental Programs Division at (760) 955-8615 for information on the next event.

DONATE usable household items (clothes, dishes, books, toys, housewares). See attached flier “Donation Guide.”

FREE confidential DOCUMENT SHREDDING 4x/year at SHRED FEST at the Victor Valley MRF. See attached Shred Fest flier.
Are there any discounts available on the trash bill?

At the present time, there are two discounts available on the City sanitation bill. The "Hardship Rate" is for seniors and/or disabled resident homeowners who meet the eligibility guidelines of the C.A.R.E. program on their electric, gas, or telephone bill. The discount reduces the bill by $5.79 per month (to $24.01) and applies only for owner/resident customers on baseline service of one 95-gallon trash cart and one 65 gallon recycle cart.

The second discount is a "Small Can Rate" for those who generate very small quantities of trash and can reduce the size of their trash cart from 95 gallons down to 35 gallons. (The recycle cart stays at 65 gallons.) This "small can" discount reduces the bill by $5.14 per month to $24.66. The rate for standard residential solid waste/recycling service is $29.80 per month as of July 1, 2021.

Residents may change the number or size of carts one time per year at no charge, but there is a $32.54 charge for subsequent changes in can size or quantity.

Customers can receive both discounts if they qualify.

To request an application for discount or to order a small cart, call a City of Victorville Customer Service Representative at (760) 955-5001.
Someone is stealing my recyclables. What can I do?

City and State law prohibits theft of recyclables. If you see someone other than Victorville Disposal employees collecting your recyclable materials, DO NOT CONFRONT THE INDIVIDUALS! Try to obtain the vehicle license number, car description, and individual description, and then report the theft to the Solid Waste Division at 760-955-5095. If it is on weekends, evenings, or holidays, please call the Police Department, non-emergency dispatch number at 760-956-5001.
Why was my garbage missed?
To ensure your garbage is not missed, make sure:
- You are signed up for sanitation service with the City of Victorville.
- The cart is out at the curb.
- It's out the night before or by 6 a.m.
- It is not overfilled—LIDS MUST BE CLOSED.
- The cart is 3 feet away from parked cars, mailboxes, other carts, and other obstructions.
- It is not overweight. There is a weight limit of 150 pounds per cart. Overweight carts can not be lifted by the truck and will not be dumped. DO NOT put rocks, dirt, sand, sod, or demolition debris in your cart.
Sometimes your garbage will be picked up later than usual due to substitute drivers, traffic or route changes. If it is past 3 p.m. and all the other carts on your street have been emptied, please call Victorville Disposal at 760-245-8607.
What time is my garbage picked up?

Pick up times can and do vary from week to week depending on substitute drivers, traffic, equipment problems, or route changes. Therefore it is important to put your garbage and recycling out the night before or by 6 a.m. the day of service so the driver does not miss your carts. There is a return trip fee of $19.53 for late set outs, so make sure to get your cans out on time! If your garbage or recycling can was missed, please call Victorville Disposal at (760) 245-8607 for assistance.
What should I do with old paint and other hazardous waste?

Household hazardous waste (HHW) should be taken to the City’s HHW Collection Center on Loves Lane, off of Desert Knolls Drive, behind the Fairgrounds. The HHW Collection Center is open Wednesdays and Sundays from 9:00 a.m. to 4:00 p.m.

The Victorville HHW Collection Center also accepts TV’s, computer monitors, microwaves, fluorescent light tubes, and other “Universal Wastes.” You can also drop off up to five (5) passenger vehicle tires. Tires can be on or off rim. No oversized, semi, or tires from businesses accepted.
Is Styrofoam recyclable?

Do NOT place styrofoam in your recycle cart or bin. Styrofoam peanuts can be recycled at most shipping/mail houses (i.e. UPS and Mail Boxes, etc.). Call to see if you can drop them off for reuse. Otherwise, peanuts should be put in a securely tied plastic bag and be placed in the trash. There are no local places to recycle fast food containers or large pieces of Styrofoam, so these items should be placed in the trash also.
What is the holiday schedule?

There is no trash or recycling collection on the following holidays: New Years Day, Memorial Day, July 4^th, Labor Day, Thanksgiving, and Christmas. These are the days the County landfill is closed.

When the holiday falls on a weekday, then service will be one day late throughout the remainder of the week. For example, if the holiday is on Monday, then Monday customers will be collected on Tuesday, Tuesday customers on Wednesday, etc.

If the holiday falls on a weekend, then residential service is on normal schedule. Only commercial customers will have service a day late.

City offices are closed all major holidays and every Friday
Where should I place my trash and recycle carts for service?

Both residents and businesses should place carts at the curb with wheels up against the curb. Put the carts at least 3 feet away from cars, mail boxes, other carts, and other obstructions. (The trucks use an automated arm to grab and lift the containers. The arm needs room to work!)
How do I recycle materials that can't go in the blue cart?

There's more to recycling than just paper bottles, and cans! Scrap metal, appliances, tires, mattresses, TVs/computers, electronics, clothing, and usable household items can all be recycled or reused, but please DO NOT put them in your blue curbside recycling bin.

The City has two Recycling Centers and a Household Hazardous Waste Center where you can drop off items for free. The City also has a “REUSE GUIDE” that lists more than 40 charities and thrift stores in the Victor Valley that want your used—but still usable—household items, like clothing, furniture, appliances, etc.

For more information on where you can recycle items that don't go in the blue curbside recycling cart, please call the City of Victorville Environmental Programs Division at (760) 955-8615 or go to: www.VictorvilleCA.gov/Recycle.
Why can't I recycle plastic bags in my blue cart?

Plastic bags get caught in our processing equipment and can cause our recycling sort line to break down. You can, however, recycle your plastic bags at most grocery stores, such as Stater Brothers, Albertsons, Vons, etc. Also Walmart has containers for plastic bags. Usually the stores have some sort of box or bin indoors near the entrances. Bags must be clean, dry and empty. In most cases, they also accept your dry cleaning bags and other similar plastic bags.
How many items can I have picked up for a Free Bulky Item Pickup?

Call Victorville Disposal at (760) 245-8607 to schedule a free bulky item pickup (single-family homes). You are allowed two (2) free Bulky Item Pickups per year of up to five (5) items per pickup.
How can I schedule a Bulky Item Pick-Up?

Free bulky item collection is available for residents of single-family homes. You can schedule two bulky item pick ups per year, with up to 5 items collected per pick up.

To schedule a bulky item pick-up, call Victorville Disposal Company directly at (760) 245-8607. Have a list ready of the items you will be putting out. The customer service representatives will give you a work order/confirmation number and tell you what day to put out your items. Write your confirmation number on your calendar as a reminder to put your items out on your scheduled pick up day. Click on this link for more information about BULKY ITEM PICK UP.
I received a new black cart that has a label on the lid. The label says I can't put food waste or garden trimmings in the cart. What does this mean?

The City and Burrtec are getting ready to start residential organics collection service for garden trimmings and food scraps as required by CA state law senate bill (SB) 1383. The new residential organics program is expected to start in mid-2023.

Eventually, a GREEN cart (with a label) will be delivered to your home. The green cart will be for recycling garden trimmings and food scraps.
Until you receive a green organics recycling cart (with a label), you can continue to put food scraps and garden trimmings in your regular black trash cart.

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FREE Drop Off Services

EXTRA TRASH OR RECYCLE CARTS:

TEMPORARY DUMPSTERS:

FREE DISPOSAL OPTIONS: