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Expand/Contract Questions and Answers

  • What should I do if you suspect a gas leak or rupture?

  • How do I apply for gas or electric service for my business?

  • What should I do if I suspect a gas leak or rupture?

  • What are the indications of a natural gas leak or rupture?

  • Who do I contact if I have a utility-related emergency?

  • What can I do with extra trash?

  • What is Proposition 218 and why does it impact LMAD/DFAD/MADs?

  • What do my LMAD/DFAD/MAD Assessments Fees Pay For?

  • Who performs the maintenance of the LMAD/DFAD/MAD?

  • What are the special benefits of being in an LMAD/DFAD/MAD?

  • How is the LMAD/DFAD/MAD funded?

  • How is the LMAD/DFAD/MAD Administered?

  • How many LMAD/DFAD/MAD are in Victorville?

  • What is LMAD/DFAD/MAD?

  • How do I apply for a certificate of occupancy?

  • How do I schedule a my Building and Fire inspections?

  • How do I know when the Building Inspector will arrive at my scheduled inspection?

  • Can I pay for my certificate of occupancy online?

  • How will I know if my building inspection was approved or failed?

  • Does someone need to be at my business for the building inspection?

  • Where do I go to find information about drainage around my property?

  • I need specific information from the City. What is the proper way to acquire that information?

  • How do I find the locations of underground utilities, like sewer, water, & storm drain?

  • Where can I dispose of used carpet?

  • How do I get my grading permit?

  • Who do I contact if I want to perform construction in City right-of-way, such as in the street

  • Can I take pictures of the aircraft at the Airport?

  • Can I cut down some of the trees in the Airport’s housing area?

  • Who can I contact to demolish my aircraft?

  • How do I get on the Airport’s vendor’s list?

  • I’m interested in leasing a building at the Airport.

  • I’m with a filming production company and would like to film at the Airport.

  • Are there employment opportunities at the Airport?

  • Can I tour the Airport and its facilities?

  • I’m trying to find parts for an aircraft, who should I contact?

  • What time is my garbage picked up?

  • Does someone need to be at the job site for the building inspection?

  • How will I know if my building inspection was approved or failed?

  • What paperwork am I required to leave on the job site for the Building Inspector?

  • Which other departments or agencies will review my plans?

  • What do I do if my building permit is about to expire or has already expired?

  • How long is a building permit valid?

  • What is required for plan review submittal?

  • How many sets of plans will I need to submit for plan check?

  • What are the public counter hours for the Building Division?

  • What are the wind, rain, seismic and other design factors use in the City of Victorville?

  • Which building codes are currently in effect in the City of Victorville?

  • Who handles complaints about junk cars located on the street?

  • I received a Notice of Violation in person or by mail, what should I do?

  • Can I park my vehicle on my front landscape?

  • How is the posted speed limit determined?

  • How does the City decide to install traffic signals?

  • Why does the City have four-way stops?

  • How does the City decide when and where to install stop signs?

  • What are the required warrants (criteria) for a yield sign?

  • How does the City decide to install traffic signals, yield or stop signs?

  • Why does the City do so many different types of traffic counts?

  • What is Traffic Engineering?

  • Why did my rental property inspection fail?

  • My initial rental property inspection failed. What should I expect next?

  • I have a State of California Seller's Permit. Do I still need a Victorville Business License if I plan on doing business in Victorville?

  • I am no longer doing business in Victorville, what do I do with my business license?

  • I sold my rental property, what should I do with my business License?

  • Do I need a business license for a rental property?

  • Do I need a business license for a home-based business?

  • How do I update my business license mailing address?

  • How do I renew my business license online?

  • What are my watering hours?

  • What do I need to sign up for a passport?

  • What does it cost to get a passport?

  • Are there any other fees involved?

  • What is the difference between a passport book and passport card?

  • Where can I get the forms to apply for a passport?

  • How do I know which form to use?

  • Who do I call to report a semi truck parked in my neighborhood?

  • How can I obtain a copy of a City Ordinance?

  • How do I address the City Council and/or express my concern for an item not on the agenda?

  • How do I address the City Council about an item on the agenda?

  • How do I get an item placed on the City Council agenda?

  • How do I get access to the City Council agendas?

  • Which City Council Member represents my area?

  • When and where are the City Council meetings?

  • Who do I call for help with a landlord/tenant problem?

  • Who do I call to report trash cans that are overflowing or are being stored somewhere other than in the sideyard?

  • Who do I call to report trash and debris piled at a residence?

  • Who do I call to report landscape violations, such as dead or overgrown grass and weeds?

  • Who do I call to report illegally dumped piles of trash?

  • Who should I call if I see someone dumping in the desert?

  • What is the status of my case?

  • What is this invoice for?

  • What is the Code Enforcement process?

  • How do I find out the status of a violation that I reported?

  • What can be done about barking dogs?

  • How do your spay/neuter vouchers work?

  • Can I have chickens on my property?

  • How many dogs and/or cats can I have?

  • If my animal is missing where do I go to look for it?

  • Does the City of Victorville provide Animal Care and Control Services to residents of Spring Valley Lake?

  • Are cats required to be licensed?

  • Do I have to bring my dog in to City Hall to get it licensed?

  • Why do I have to maintain the license tag on my dog?

  • Why should I license my dog?

  • How do I pay my citation fine?

  • How do I request an extension for my case?

  • How do I cancel my business license?

  • How do I report a violation?

  • How do I get a large or bulky item picked up?

  • When will my certificate of occupancy be issued?

  • How do I schedule my certificate of occupancy inspections?

  • How do I obtain MDAQMD approval for my business?

  • Does my business need a certificate of occupancy?

  • How do I check the status of my plan review?

  • Can I pay for my building permit online?

  • How do I resubmit corrected or revised plans online?

  • How long will it take to approve my building plans?

  • How do I know when the Building Inspector will arrive at my scheduled inspection?

  • How do I schedule a Building inspection?

  • Can I submit paper plans at the Building Department counter?

  • How do I apply for a building permit?

  • Do you offer automatic payments?

  • Do you have payment centers?

  • Can I Return my Books to a County Library?

  • Does the Library Charge Overdue Fines?

  • What happens when an item is overdue?

  • What if I misplaced a book and can’t return it?

  • How much does it cost to check out movies and video games?

  • What are the late fees for Movies and Video Games?

  • How do I get a temporary bin for my construction job?

  • How long can items be checked out?

  • How can I check my account?

  • Can I get my Library card number if I need it?

  • Do you take donations?

  • I am cleaning up my parents home. What can I do with all this stuff?

  • Who are the Friends of the Victorville Library

  • Are there any discounts available on the trash bill?

  • How can I get involved at the Library?

  • Someone is stealing my recyclables. What can I do?

  • Why was my garbage missed?

  • What time is my garbage picked up?

  • What do I do with yard waste?

  • What should I do with old paint and other hazardous waste?

  • Is Styrofoam recyclable?

  • What is the holiday schedule?

  • Where should I place my trash and recycle carts for service?

  • How do I recycle materials that can't go in the blue cart?

  • Why can't I recycle plastic bags in my blue cart?

  • How much does it cost to print something?

  • Do I need a Library card to use the computers?

  • What if I lose my Library card?

  • How long can I use the computers each day?

  • How many items can I check out with my card?

  • What hours is the Library open?

  • What do I need to apply for a Library card?

  • How do I register for an activity online?

  • What are the office hours at Hook?

  • Can I have a bounce house in a park?

  • Do I need a Permit to have a gathering at a park?

  • What are park open hours?

  • Who can test backflow prevention assemblies?

  • Who is required to have a backflow prevention assembly?

  • What is a backflow prevention assembly?

  • How can backflow be prevented?

  • What is a cross-connection?

  • What causes backflow?

  • What is Backflow?

  • How do I apply for a building permit?

  • Is Marijuana Legal in Victorville?

  • Does a fence or wall require a permit?

  • When does the Planning Commission meet and how can I obtain an Agenda?

  • What zoning district is my property located in?

  • What are the hours of operation for your public counter?

  • What are my setbacks?

  • I want signage for my business. What do I need to do?

  • Does the City have copies of the blueprints for my home or business?

  • Do I need a permit to put up a banner(s)?

  • When is hand watering permitted?

  • How many items can I have picked up for a Free Bulky Item Pickup?

  • How can I schedule a Bulky Item Pick-Up?

  • I had really high water use last month. Where can I get help conserving?

  • What Water Conservation stage is Victorville in?

  • City Jobs

  • Where can I pay my cable bill?

  • Do I need a permit for a Garage/Yard Sale?

  • Can I pay my Water or Trash bill online?

  • Who do I call to get my utilities turned on?

  • Who do I call if there's a large open field behind my house with very tall weeds, as well as tumbleweed? I'm sure it's a fire hazard.

  • Where can I go to obtain a business license to start my new business?

  • Where can I obtain a marriage license?

  • Where is the nearest DMV located?

  • Who do I contact regarding a stray dog?

  • To Report a broken traffic signal

  • To request street sweeping

  • To apply for employment

  • When are City Council meetings?

  • What City Councilmember represents my area?

  • How do I run for City Council?

  • How do I get an item placed on the City Council agenda?

  • How do I receive copies of the Council agendas?

  • How do I address the Council about an item on the agenda?

  • How do I address the Council and/or express my concern for an item not on the agenda?

  • How can I obtain a copy of a City Ordinance?

  • Where do I register to vote?

  • What are your business hours?

  • How can I check my balace or make a payment?

  • Can I apply for a Business License online?

  • Can the funding be taken away?

  • Does the revenue generated by Measure P stay in Victorville?

  • How can I help our homeless community through donations, time or volunteerism?

  • How can I keep my lines from bursting in cold weather?

  • How can I stay informed and connected with updates from the City of Victorville?

  • How Can The Public Be Involved In The Process?

  • How do I address the City Council about an item that is on the agenda?

  • How do I address the City Council and/or express my concern for an item not on the agenda?

  • How do I check for leaks?

  • How do I get access to the City Council agendas?

  • How do I pay my utility bills while City Hall is closed?

  • How do I report an abandoned shopping cart for pick up?

  • How do I start a new utility service while City Hall is closed?

  • How is Measure P tax paid?

  • How is the Housing Element Implemented?

  • How much funding can I receive?

  • How much water am I using?

  • I have more than 20 employees. Am I eligible for funding?

  • I think my meter might be broken. What do I do?

  • Is homelessness considered a form of child abuse?

  • Is it safe to drink tap water in Victorville?

  • Is there fiscal accountability in Measure P?

  • My water pressure seems to be low. What do I do?

  • What are the leading causes of homelessness?

  • What can I use the funding for?

  • What happens if the funding runs out before I apply?

  • What if I need help filling out the application?

  • What if you have multiple locations? Can you apply for all of them?

  • What is Measure P?

  • What is my Water Footprint?

  • What is the City of Victorville doing to address homelessness?

  • What is the funding source for these grants?

  • What is the Homelessness Solutions Task Force, and what is its purpose?

  • What is the role of the Homelessness Solutions Coordinator?

  • What is the schedule to complete the Housing Element?

  • What is the Wellness & Recuperative Care Cente?

  • What items are taxed by Measure P?

  • What other public safety measures are included in Measure P?

  • What would happen if the City does nothing about homessness?

  • When completing the Rental or Contractor Business License Application online, what address do I use for my physical address?

  • When did Measure P go into effect?

  • When entering in the Contacts for my Rental or Contractor Business License Application online, how do I change the Contact Type from "Applicant" to "Business Owner"?

  • When is the deadline for submission of an application and what happens if I miss the deadline?

  • When will I know if my business is eligible to participate?

  • Where does Victorville's sales tax go?

  • Who can I call for help if I am homeless?

  • Who decides how the revenue from Measure P is allocated?

  • Why a sales tax not a property or parcel tax?

  • Why can't cities and law enforcement crack down on the homeless and clear out encampments?

  • Why did the City Council place Measure P on the ballot?

  • Why did the City launch this program?

  • Why did the City of Victorville declare a local emergency?

  • Why does the City need a Wellness & Recuperative Care Center?

  • Will there be taxpayer oversight?

  • Will there be taxpayer oversight?