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Customer Service & Online Options

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Remote/Online Customer Service Options

We offer convenient options for you to conduct business with us and process transactions remotely such as online and by-phone payment options.  Please consider using these systems:

PAYING A BILL

The City has several options available to ensure our customers are safe and compliant with State mandated social distancing while paying your utility bills.

  • Pay your bill online via the City’s website at: www.victorvilleca.gov/i-want-to-
  • Pay your bill over the phone by calling: (760) 955-5001 and follow the instructions given
  • Pay your bill by dropping it off at City Hall and utilize our drop-box available at the double door entrance to City Hall. Staff will be monitoring the drop-box every hour for bill payment processing.

START NEW WATER AND/OR SANITATION SERVICE

Customers can utilize the city’s website at: www.victorvilleca.gov/i-want-to-
and click on “start” water service or trash service. Print the form, fill out and email to customerservice@victorvilleca.gov and a customer service representative will email you back to complete the process.

CONTRACTORS NEEDING TO PAY A DEPOSIT FOR A CONSTRUCTION METER

Contractors can utilize the city’s website at: www.victorvilleca.gov/government/city-departments/administrative-services/finance/customer-service and “click” on Fire Hydrant Construction Meter. Click on the “Fire Hydrant Construction Meter Application”, print the form and fill out completely. Call customer service at: (760) 955-5001 and a customer service representative will instruct you on paying your construction meter deposit. Once payment is complete, water staff will contact you from the information on your application to complete the process.

Temporary Suspension of Utility Shutoffs and Late Fees

As part of the City of Victorville’s commitment to steadfastly serve our residents and businesses, we will be temporarily suspending utility shutoffs and late fees for non-payment until further notice. This measure is in response to the Coronavirus (COVID-19) pandemic that is having a significant financial impact on vulnerable families, individuals, and businesses alike. With many of our constituents facing the prospect of layoffs, lost wages, and extended periods of self-quarantine at home, these steps are critical to protect public health and lessen financial hardships during this public health care crisis. This measure is also consistent with the Governor’s Executive Order N-28-20 and  vision of Californians being able to access basic utilities so they can work from home and otherwise adhere to policies of social distancing, self-quarantine, and self-isolation if needed. Essential services provided by the City such as water (and electricity and gas in some areas) will remain connected during this crisis for both residential and commercial customers. While customers will still be responsible to pay their bills, no one will be shutoff during the COVID-19 outbreak or until further notice.