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City Utilities

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Low Income Household Water Assistance Program

The Low Income Household Water Assistance Program is available to residents who are in need of assistance to help pay down their water or wastewater bills.
The program offers a one-time payment of up to $2,000 to help pay outstanding residential water bills, avoid service disconnections, and prevent other adverse effects such as debt collection or placement of liens.
Assistance offered through the program can be used to pay overdue bills that accrued during any timeframe. To learn more about this State program, visit

Utility Payment Assistance

If you have not paid for your City Utilities during COVID, we want to work with you on a repayment plan to help you get back on track.  Contact our customer service department at (760) 955-5001 today.  

State and Federal Assistance Program

If you need assistance paying down any remaining water debt, you may be eligible for other State or Federal assistance programs. One of those programs is the Low Income Household Water Assistance Program (LIHWAP), which will be administered through the California Department of Community Services and Development (CSD), and is scheduled to begin May 2022. For more information on LIHWAP and to learn more about the eligibility requirements, visit their website.

Wipes Clog Pipes, Please Don’t Flush Them

While the State Water Board and other public agencies encourage Californians to follow the Centers for Disease Control recommendations to clean surfaces with disinfecting wipes to reduce the spread of COVID-19, it is important to discard those items in the trash, not the toilet. Wipes are among the leading causes of sewer system backups, impacting sewer system and treatment plant pumps and treatment systems.

Flushing wipes, paper towels and similar products down toilets will clog sewers and cause backups and overflows at wastewater treatment facilities, creating an additional public health risk in the midst of the coronavirus pandemic. Even wipes labeled “flushable” will clog pipes and interfere with sewage collection and treatment throughout the state. State’s wastewater treatment plants may get overwhelmed, and consumers may face in-home plumbing backups and blockages.

Water-Related Questions

The Victorville Water District has an abundant supply of high-quality drinking water available to meet the demands of our customers. The EPA has established strict regulations for public water treatment that the Victorville Water District diligently follows. As part of these regulations, the District provides chlorine disinfection throughout its entire water system. Chlorine disinfection has been shown to be very effective in eliminating the coronavirus, and our customers can continue to drink water from the tap as usual.