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City Utilities

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Temporary Suspension of Utility Shutoffs and Late Fees

As part of the City of Victorville’s commitment to steadfastly serve our residents and businesses, we will be temporarily suspending utility shutoffs and late fees for non-payment until further notice. This measure is in response to the Coronavirus (COVID-19) pandemic that is having a significant financial impact on vulnerable families, individuals, and businesses alike. With many of our constituents facing the prospect of layoffs, lost wages, and extended periods of self-quarantine at home, these steps are critical to protect public health and lessen financial hardships during this public health care crisis. This measure is also consistent with the Governor’s Executive Order N-28-20 and vision of Californians being able to access basic utilities so they can work from home and otherwise adhere to policies of social distancing, self-quarantine, and self-isolation if needed. Essential services provided by the City such as water (and electricity and gas in some areas) will remain connected during this crisis for both residential and commercial customers. While customers will still be responsible to pay their bills, no one will be shutoff during the COVID-19 outbreak or until further notice.  Our Customer Service Department can be reached by calling (760) 955-5001.  Additional remote customer service options are available.

Wipes Clog Pipes, Please Don’t Flush Them

While the State Water Board and other public agencies encourage Californians to follow the Centers for Disease Control recommendations to clean surfaces with disinfecting wipes to reduce the spread of COVID-19, it is important to discard those items in the trash, not the toilet. Wipes are among the leading causes of sewer system backups, impacting sewer system and treatment plant pumps and treatment systems.

Flushing wipes, paper towels and similar products down toilets will clog sewers and cause backups and overflows at wastewater treatment facilities, creating an additional public health risk in the midst of the coronavirus pandemic. Even wipes labeled “flushable” will clog pipes and interfere with sewage collection and treatment throughout the state. State’s wastewater treatment plants may get overwhelmed, and consumers may face in-home plumbing backups and blockages.

Water-Related Questions

The Victorville Water District has an abundant supply of high-quality drinking water available to meet the demands of our customers. The EPA has established strict regulations for public water treatment that the Victorville Water District diligently follows. As part of these regulations, the District provides chlorine disinfection throughout its entire water system. Chlorine disinfection has been shown to be very effective in eliminating the coronavirus, and our customers can continue to drink water from the tap as usual.