Residential Water Shut Off Information

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Senate Bill No. 998




About Senate Bill 998 (SB 998)

SB 998 states that a customer must be at least 60-days delinquent in payment of a utility bill before a water provider may terminate services.  This 60-day requirement before discontinuation of water service will apply to all City of Victorville residential utility customers.

What is SB 998?

The State of California adopted Senate Bill No. 998 on September 28, 2018 to establish by statute the Water Shutoff Protection Act (California Health and Safety Code Section 116900). 

As an urban water supplier with more than 3,000 service connections, the Victorville Water District is required to comply with the Water Shutoff Protection Act including adoption of a water shutoff policy for nonpayment for residential users to become effective on or before February 1, 2020. 

When does SB 998 take effect?

The Victorville Water District must comply with SB 998 by February 1, 2020.

SB 998 Resolution

Resolution No. VWD 19-010 was adopted by the City Council, acting as the Board of Directors, on December 17, 2019. This resolution establishes procedures for the administration of delinquent customer accounts, and policies for the shutoff of water for nonpayment of past due amounts.

Available languages for the Victorville Water District's SB 998 Water Shutoff Policy