Recreation Division Refund and Credit Policy

The Victorville Recreation Division offers a variety of recreational programs and strives to provide enjoyable programs, events, and services to all participants. If you are not satisfied with a program and wish to withdraw or are unable to participate due to injury or illness, a written request form must be submitted to the Recreation Division.

Full refunds will be issued if the Recreation Division cancels the program; pro-rata credits will be issued in the event a portion of the program is canceled and cannot be rescheduled. All other refunds/credits will be assessed a $15 administrative fee. No refunds or credits shall be issued for non-attendance. Refunds based on a medical condition, documented by a doctor's note, shall be considered for 100% refund of the fees paid prorated based on attendance.  Requests for refunds or credits will be reviewed on a case-by-case basis and recommended for approval/denial at the discretion of the Recreation Supervisor overseeing the program. Below are the specifications for each program’s refund and credit guidelines.

Refund Requests Information:
• Refund request form
• Form can be mailed or submitted in person to:

Hook Community Center
14973 Joshua St.
Victorville, CA 92394

PROGRAM REFUND GUIDELINES

Adult Sports
Refund requests for adult sports received a minimum of fourteen (14) business days prior to the first date of league shall be refunded 100% of fees paid, less an administrative fee for each registration.

Aquatics
Refund requests for rec swim, individual, or group swim lessons are not eligible for a refund regardless of when the request was received. Transfers prior to the onset of the session will be considered but are not guaranteed.

Contract Classes
Refund requests for classes prior to the first date of class shall be refunded 100% of fees paid less an administrative fee for each registration.

Facility Use Agreement (Reservation / Picnic)
Cancellations must be in writing and received by the Recreation personnel. Refunds for written cancellations are prorated based on when the written cancellation is received in relation to event/use date.  All refunds are subject to an administrative fee. Prorated refunds are as follows:

A) 180 days prior to event/first use date: 100% refund of fees paid.
C) 179 - 90 days prior to event/first use date: 50% refund of fees paid. 
D) No refund of fees paid if cancellation received less than 90 days prior to reservation.

Pre-school
Refund requests for preschool prior to the first date of the session (month) shall be refunded 100% of fees paid less an administrative fee for each session refunded.

Special Event
Refund requests for special events are not eligible regardless of when the request was received. All sales are final.

Sports Fields
Cancellation of field use permit by permitted user must be received by Recreation personnel in writing no less than 20 days prior to use for a refund of use fees less the administrative fee. 

Cancellation of field use by permitted user due to inclement weather may be considered for a full refund of a credit to account without incurring an administrative fee. 

Youth & Pee Wee Sports
Refund requests for youth and pee wee sports received prior to the submitted jersey order shall be refunded 100% of fees paid, less an administrative fee for each registration.

Program Cancellations
Classes, programs, sports cancelled and unable to be rescheduled by the City will be refunded at t 100% of fees paid without an administrative fee. Classes/Programs that do not meet minimum enrollment are subject to cancellation approved by Recreation Supervisor.

In the event, that a class or program is canceled due to a pandemic or natural disaster, and the class/program has started, refunds will be prorated for every day attended. For classes or programs that have not started, patrons will receive a full refund free of the administrative fee. Refund checks will be mailed out 4 – 6 weeks after the cancellation date.

Refund Requests Form