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Recreation Refund Policy
Recreation Division Refund and Credit Policy
The Victorville Recreation Division offers a variety of recreational programs and strives to provide enjoyable programs, events, and services to all participants. If you are not satisfied with a program and wish to withdraw or are unable to participate due to injury or illness, a written request form must be submitted to the Recreation Division.
Full refunds will be issued if the Recreation Division cancels the program; pro-rata credits will be issued in the event a portion of the program is canceled and cannot be rescheduled. All other refunds/credits will be assessed a $13 administrative fee. For withdrawals due to medical reasons that can be verified by a medical physician, a full refund will be issued if the participant has not participated in a program or class. If the participant does not attend and a request is submitted after the completion of classes or programs, the request may be denied. If the participant has participated, a pro-rata charge may be assessed with a $13 administrative fee. No refunds or credits shall be issued for non-attendance. Requests for refunds or credits will be reviewed on a case-by-case basis and recommended for approval/denial at the discretion of the Recreation Supervisor overseeing the program. Below are the specifications for each program’s refund and credit guidelines.
Credits can be issued to your ActiveNet account. Patrons are given 90 days to use their credit or ask for a refund.
Refund Requests Information:
• Refund request form
• You may Fax your request to (760) 269-0028, mail it, or return it in person to:
Hook Community Center
14973 Joshua St.
Victorville, CA 92394
PROGRAM REFUND GUIDELINES
Patrons will receive a refund if a written request is submitted seven business days before the start of league play. No refunds or credits will be issued if the request is made less than seven business days before the start of league play. A $13 administrative fee will be deducted from any refunds/credits approved.
Refunds or withdrawals are not available. If a participant misses a class session, no credit or make-up session will be available. For cases regarding injuries or illness, medical documentation must be submitted and reviewed by the Recreation Supervisor and prorated deductions for classes attended or passed, as well as a $13 administrative fee, may be applied. Transfer requests will not be accepted once the session has begun.
Patrons will receive a refund/credit if a written request is received before the start of the 2nd class meeting of the current session. A $13 administrative fee will be deducted from any refunds/credits approved. No refunds will be approved if a written request is received after the start of the 2nd class meeting. Account credits are transferable between all recreational programs. All account credits must be used within 90 days of the issue date. No account credits will be issued after the conclusion of the class.
Facility Use Agreement (Reservation / Picnic)
Requested cancellations must be made at least fourteen (14) days before the rental date. A $13 administrative fee will be deducted from the overall payment. In addition to administrative fees, a percentage of payment withheld will be calculated based on the time of the request for a refund to the rental date. As the event date nears, the greater percentage of fees paid is withheld. Please see the percentage scale below.
A) 6 months before the event - all fees returned
B) 180 - 91 days - 100% of the Down Payment withheld
C) 90 - 61 days - 50% of all fees paid withheld
D) 60 - 31 days - 75% of all fees paid withheld
E) 30 - 15 days - 90% of all fees paid withheld
F) 14 - 1 day (s) - 100% of all fees paid withheld
Patrons requesting refunds/credits are considered on a case-by-case basis and will be evaluated by the Recreation Supervisor. If requests are submitted before the month start, a full refund/credit, less the $13 administrative fee, may be applied. If the monthly class session has already started, a deduction for every class day attended/or has passed will be applied, in addition to the $13 administrative fee. When the monthly class session has completely passed, a request for a refund/credit will not be granted.
The Recreation Division hosts various community special events. All special event sales are final, no refunds or exchanges will be approved for any fee-based Recreation Division special event.
Cancellations or changes made to the Facility Use Permit must be submitted in writing to the Recreation Division.
Practices/Games: Cancellations and give-back dates must be requested by the specific date provided on the facility roadmap at the bi-annual allocation meetings in May and November. Any cancellations requested after the date given will not receive any credit for fees.
Tournaments & Camps/Clinics: Cancellations made a minimum of 20 days before the start of the tournament/camp/clinic will receive a full credit of rental fees, less the $13 administrative fee. Any cancellations requested less than 20 business days in advance will not receive any credit for fees. If an event is canceled after it has started due to rain or inclement weather conditions, the league’s ActiveNet account will be credited for rainouts or unscheduled maintenance issues. Refunds/Credits will not be issued for unused hours that were not caused by rainouts or inclement weather.
Youth & Pee Wee Sports
Patrons will receive a refund/credit if a written request is received before the coach’s meeting. This provides time to replace the participant and allows practice time before the first game. A $13 administrative fee will be deducted from all refunds/credits. Withdrawal or refunds/credits are not available once the season begins. Proration will be determined case-by-case for injuries or illness if medical documentation is provided before the 5th game of the regular season.
Patrons will be subject to full refunds/credits in the event the City of Victorville Recreation Division or contracted instructor cancels class session(s) or program. Classes/Programs that do not meet minimum enrollment are subject to cancellation approved by Recreation Supervisor.
In the event, that a class or program is canceled due to a pandemic or natural disaster, and the class/program has started, refunds will be prorated for every day attended. For classes or programs that have not started, patrons will receive a full refund free of the administrative fee. Refund checks will be mailed out 4 – 6 weeks after the cancellation date.
All transactions will be refunded by check. All refund checks will be processed through the Finance Department and mailed within 4 – 6 weeks of approval.