Seasonal Outdoor Watering Restrictions
Days and Times
Summer*: June - September 12:00 a.m. - 6:00 a.m. and 10:00 p.m. - 12:00 midnight
Winter: October - May 9:00 a.m. - 3:00 p.m.
Addresses ending with 0,2,4,6, or 8 - Tuesdays, Thursdays and Saturdays
Addresses ending with 1,3,5,7, or 9 - Wednesdays, Fridays and Sundays
*Properties without addresses and other large landscapes - No watering on Wednesday and Saturday.
*For parks, LMADS, schools, and cemeteries having multiple controllers and more than 10 watering zones, summer hours are from
12:00 a.m. - 9:00 a.m. and 10:00 p.m. - 12:00 midnight.
What does it cost to get a passport?
Ages 16+ passport book is $110 and passport card is $30. Ages 0-15 passport book is $80 and passport card is $15.
Are there any other fees involved?
There is a $35 application fee per person. There is a $10 photo fee per person.
What is the difference between a passport book and passport card?
A passport book is good for all types of travel, a passport card is ONLY good for land or sea travel—you would not be able to get on a plane internationally with the card.
Where can I get the forms to apply for a passport?
You can pick up the forms from the Victorville City Library or you can find the forms online.
How do I know which form to use?
If you are applying for a NEW passport, you will use form DS-11. If you are RENEWING your passport, you will use form DS-82.
Can I Return my Books to a County Library?
Unfortunately we do not receive or return books to County Library locations and County Libraries will not receive or return books to the Victorville City Library. If you check out an item from the Victorville City Library please return your items to us.
Does the Library Charge Overdue Fines?
The Victorville City Library has eliminated overdue fines on all materials except for Movies and Video Games for all Library patrons. This move ensures that our public library is living up to its commitment to provide free and equal access to information, knowledge, independent learning and the joys of reading for our diverse community.
The Library encourages patrons to return books in a responsible and timely fashion to the Library so others may enjoy our shared resources.
What happens when an item is overdue?
If an item is overdue, the Library sends a notice by email, text, or postal mail. Once the item is overdue the account is blocked from borrowing and renewing physical items. Once the item is returned the account returns to good standing. If an item is damaged or lost the patron is responsible for the cost of replacing that item.
What if I misplaced a book and can’t return it?
While the Library eliminated overdue fines, Library users are still responsible for fees associated with the replacement of lost or damaged books and other materials they check out.
Under this new policy, it is important to understand the difference between late fees and replacement or damage fees. Overdue or late fines are the daily charges applied to items not returned by their specified due date. These are the fines that will no longer be charged to patrons. Replacement or damaged item fees, or just fees, represent the charges applied for lost, damaged, or unreturned materials and are still in effect.
How much does it cost to check out movies and video games?
Educational DVD's are FREE - 7 day check-out - look for the Neon sticker
Entertainment DVD's are $1.50 - 3 day check-out
TV Shows are $1.50 - 7 day check-out
Video Games are $3.00 - 7 day check-out
What are the late fees for Movies and Video Games?
When DVD's and Video Games are returned after the designated date, late fees are applied as follows:
DVD's and Video Games - $1.50 per item per day
We do not charge late fees on books or audio materials.
How do I get a temporary bin for my construction job?
For temporary bins and roll-offs for construction projects both residential or commercial, please contact Burrtec Waste/Victorville Disposal directly at (760) 245-8607.
How long can items be checked out?
Books, Audio Books, and Magazines can be checked out for 21 days.
DVD's can be checked out for 3 to 7 days.
Playaway Launchpads, Playaway Views, and Video Games can be checked out for 7 days.
How can I check my account?
You can check your account online or in person at the Victorville City Library. Click here for the online portal.
Can I get my Library card number if I need it?
No, if you have lost your Library card you will need to get a replacement card. The cost for a replacement card is $2.
Do you take donations?
The Friends of the Library love getting donations of New or Lightly used books. Please call us prior to bringing donations to ensure we have space for your donations. We do not accept damaged books (broken bindings, missing pages, moldy and/or water-damaged materials or excessive writing in the text), encyclopedias, textbooks older than 5 years, VHS or Audio Cassette tapes, medical books or condensed books e.g. Reader's Digest. You have our permission to throw away books that have outlived their usefulness, really, it will be okay.
You may also donate to the Friends of the Library monetarily to help support Library programs. Donate Here!
I am cleaning up my parents home. What can I do with all this stuff?
There are a number of options to help you with a large cleanup project:
EXTRA TRASH OR RECYCLE CARTS:
An EXTRA TRASH cart is $12.81 per month, one month minimum.
An EXTRA BLUE RECYCLE cart is free. If you need a 3rd recycle cart, the cost is $1.63/month for the third recycle cart.
If you need to order an extra trash or recycle cart, please call the City of Victorville Customer Service Division at 760-955-5001.
Temporary dumpsters are ordered directly through Victorville Disposal. The cost to rent a 3 cubic yard dumpster for 1 week is approximately $100. Victorville Disposal also provides “roll-off” containers that are approximately 30 cubic yards. Cost is in the hundreds of dollars.
Please call Victorville Disposal directly at 760-245-8607 to order temporary dumpsters or roll-offs.
FREE DISPOSAL OPTIONS:
Free BULKY ITEM PICKUP for large items. Free to residents of single family homes, 2 times per year, of up to 5 items. For things like sofas, furniture, bundled brush, etc. Call Victorville Disposal at 760-245-8607 to schedule a free Bulky Item Pickup.
Free DISPOSAL of FURNITURE, TVs, computers, appliances, scrap metal, mattresses, boxsprings, car tires (up to 5), cardboard, mixed paper, and clothing at the City of Victorville Recycling Drop-off Center, 15164 Anacapa Rd., Victorville, open M through Fri, 8 a.m. to 4 p.m. and Sat 8 a.m. to noon. See attached flier. Note: You must show current photo ID and a current utility bill showing City of Victorville address to use the free furniture and tire disposal programs at the Recycling Drop-off Center.
FREE confidential DOCUMENT SHREDDING 4x/year at SHRED FEST at the Victor Valley MRF. See attached Shred Fest flier.
Who are the Friends of the Victorville Library
The Friends are a non-profit organization that helps raise money for the Library in several ways including book sales, special events, and video and game rentals at the Library.
Are there any discounts available on the trash bill?
At the present time, there are two discounts available on the City sanitation bill. The "Hardship Rate" is for seniors and/or disabled resident homeowners who meet the eligibility guidelines of the C.A.R.E. program on their electric, gas, or telephone bill. The discount reduces the bill by $5.00 per month (to $21.85) and applies only for owner/resident customers on baseline service of one 95 gallon trash and one 65 gallon recycle cart.
The second discount is a "Small Can Rate" for those who generate very small quantities of trash and can reduce the size of their trash can from 95 gallons down to 40 gallons. (The recycle cart stays at 65 gallons.) This "small can" discount reduces the bill to $22.31 per month which is $4.54/month LESS than standard service of $26.85 per month.
Residents may change can sizes one time per year at no charge, but there is a $25 charge for subsequent changes in can size.
Customers can receive both discounts, if they quality.
To request an application for discount or to order a small can, call a City of Victorville Customer Service Representative at (760) 955-5001.
How can I get involved at the Library?
For just $20 per year you can become a member of the Friends of the Victorville Library. This organization helps to raise funds for library activities and resources.
Someone is stealing my recyclables. What can I do?
City and State law prohibits theft of recyclables. If you see someone other than Victorville Disposal employees collecting your recyclable materials, DO NOT CONFRONT THE INDIVIDUALS! Try to obtain the vehicle license number, car description, and individual description, and then report the theft to the Solid Waste Division at 760-955-5095. If it is on weekends, evenings, or holidays, please call the Police Department, non-emergency dispatch number at 760-956-5001.
Why was my garbage missed?
To ensure your garbage is not missed, make sure:
You are signed up for sanitation service with the City of Victorville.
The cart is out at the curb.
It's out the night before or by 6 a.m.
It is not overfilled—LIDS MUST BE CLOSED.
The cart is 3 feet away from parked cars, mailboxes, other carts, and other obstructions.
It is not overweight. There is a weight limit of 150 pounds per cart. Overweight carts can not be lifted by the truck and will not be dumped. DO NOT put rocks, dirt, sand, sod, or demolition debris in your cart.
Sometimes your garbage will be picked up later than usual due to substitute drivers, traffic or route changes. If it is past 3 p.m. and all the other carts on your street have been emptied, please call Victorville Disposal at 760-245-8607.
What time is my garbage picked up?
Pick up times can and do vary from week to week depending on substitute drivers, traffic, equipment problems, or route changes. Therefore it is important to put your garbage and recycling out the night before or by 6 a.m. so the driver does not miss your carts. There is a return trip fee of $17.61 for late set outs, so make sure to get your cans out on time! If your garbage or recycling can was missed, please call Victorville Disposal at (760) 245-8607 for assistance.
What do I do with yard waste?
At the present time, the City of Victorville does not have a separate yard waste/green waste collection program. Therefore any yard waste should be placed in your regular green trash cart.
The City has arranged for free disposal of greenwaste for City of Victorville residents at a local composting company, American Organics, located on Shay Road in Victorville. Call AO at 760-246-7946 for information on hours and materials accepted. You will need to provide proof of current City residency. This free service is for residents only—no free disposal for businesses. No commercial vehicles. See flier here.
If you are a landscaping contractor, you can dispose of greenwaste for a fee at American Organics. Call 760-246-7946 for info on fees. You can also haul greenwaste to the County landfill where it will be chipped up into mulch. Fees apply at the landfill. Call San Bernardino County at 1-800-722-8004 for details.
The City strongly encourages residents to mulch their grass clippings by leaving them on the lawn. “Grasscycling, as this is called, is the easiest way to take care of grass clippings. All major institutions and businesses mulch their grass including City parks, golf courses (except putting greens), schools, and Victor Valley College. For brochures on mulching, call the City of Victorville Recycling Program at (760) 955-8615.
The City also encourages residents to compost leaves and other yard waste. Composting is easy, doesn’t create bad odors, and will provide you with a useful soil conditioner for your garden. Fruit and vegetable scraps from your kitchen can also be composted. Call the City of Victorville Recycling Program at (760) 955-8615 for free brochures.
You can also order extra trash carts for a month or two at a time. The cost (as of 7/1/18) is $12.21 per month per cart. Call City of Victorville Customer Service at 760-955-5001 to order extra trash carts.
Remember: Do not put dirt, rocks, sod, etc. in your green carts.
What should I do with old paint and other hazardous waste?
Household hazardous waste (HHW) should be taken to the City’s HHW Collection Center on Loves Lane, off of Desert Knolls Drive, behind the Fairgrounds. The HHW Collection Center is open Wednesdays and Sundays from 9:00 a.m. to 4:00 p.m.
The Victorville HHW Collection Center also accepts TV’s, computer monitors, microwaves, fluorescent light tubes, and other “Universal Wastes.” You can also drop off up to five (5) passenger vehicle tires. Tires can be on or off rim. No oversized, semi, or tires from businesses accepted.
Is Styrofoam recyclable?
Do NOT place styrofoam in your recycle cart or bin. Styrofoam peanuts can be recycled at most shipping/mail houses (i.e. UPS and Mail Boxes, etc.). Call to see if you can drop them off for reuse. Otherwise, peanuts should be put in a securely tied plastic bag and be placed in the trash. There are no local places to recycle fast food containers or large pieces of Styrofoam, so these items should be placed in the trash also.
How do I recycle materials that can't go in the blue cart?
There's more to recycling than just paper bottles, and cans! Scrap metal, appliances, tires, mattresses, TVs/computers, electronics, clothing, and usable household items can all be recycled or reused, but please DO NOT put them in your blue curbside recycling bin.
The City has two Recycling Centers and a Household Hazardous Waste Center where you can drop off items for free. The City also has a “REUSE GUIDE” that lists more than 40 charities and thrift stores in the Victor Valley that want your used—but still usable—household items, like clothing, furniture, appliances, etc.
For more information on where you can recycle items that don't go in the blue curbside recycling cart, please call the City of Victorville Environmental Programs Division at (760) 955-8615 or go to: www.VictorvilleCA.gov/Recycle.
Why can't I recycle plastic bags in my blue cart?
Plastic bags get caught in our processing equipment and can cause our recycling sort line to break down. You can, however, recycle your plastic bags at most grocery stores, such as Stater Brothers, Albertsons, Vons, etc. Also Walmart has containers for plastic bags. Usually the stores have some sort of box or bin indoors near the entrances. Bags must be clean, dry and empty. In most cases, they also accept your dry cleaning bags and other similar plastic bags.
How much does it cost to print something?
Black and white prints are 10¢ each and Color prints are 50¢ each.
Do I need a Library card to use the computers?
Yes, a Library card is required to log on to any computer in the Library.
What if I lose my Library card?
If you lose your Library card, please notify the Library right away so we can block the card for any future usage. You can get a replacement card for just $2.
How long can I use the computers each day?
You can use a computer for up to 2 hours each day.
How many items can I check out with my card?
You can check out up to 50 items with your Library card.
What hours is the Library open?
The Library is open Monday through Thursday from 9:00 am to 8:00 pm, Fridays from 9:00 am to 6:00 pm, and Saturdays from 9:00 am to 5:00 pm.
What do I need to apply for a Library card?
You will need a photo ID and proof of address to apply for a card. Please click here for an application to apply.
How do I register for an activity online?
To register online, click this link to go to the online portal. Once there, sign in or create a new account using a valid email address. Add family members to your account from the My Account space. You can search for activities by age, activity category, or activity name. Add activities to your cart for yourself and your family members. You can choose multiple activities for multiple family members. Lastly you will finalize your sale with a credit card or electronic check. You can also manage your account, check for upcoming program schedules, and see your past transaction history from this site. For further information, call us at 760-245-5551 and we can talk you through the process.
What are the office hours at Hook?
The Hook Community Center Registration Office is open Monday through Thursday, from 9:30 am to 5:00 pm, and Friday from 9:30 am to 4:00 pm. We are closed Saturday, Sunday and holidays.
Can I have a bounce house in a park?
Bounce houses are allowed in the park only if you have obtained a Gathering Permit, or Picnic Reservation. Only companies who have insurance on file with the City Recreation Division can provide bounce houses in the park. For a list of companies who have met the insurance requirement, please call Hook Community Center at 760-245-5551.
Do I need a Permit to have a gathering at a park?
For groups that are smaller than 25 people, you do not need a permit to gather in a park. For groups of 25 to 50 people you are required to have a Gathering Permit; and for groups larger than 50, you will need to reserve a Picnic Area. For further information on Gathering Permits and Picnic Reservations, click here to go to the "Reserve a Park or Facility" page.
What are park open hours?
Parks in general are open dawn until dusk. In some instances, where a park has lighted fields, the park will be open until scheduled activities are finished, and lights are out.
When is hand watering permitted?
Watering by hand with a hose with a shut off nozzle to water landscaping, is permitted any day of the week, or any time of day or night, as long as you do not have any leaks in the hose or equipment, and you do not allow any water to run off the property excessively. It is prohibited to use a water hose with or without a hose nozzle, to wash any paved surface including, but not limited to, sidewalks, walkways, driveways, stucco, and parking areas except as necessary to alleviate immediate safety or sanitation hazards..
How many items can I have picked up for a Free Bulky Item Pickup?
Call Victorville Disposal at (760) 245-8607 to schedule a free bulky item pickup (single-family homes). You are allowed two (2) free Bulky Item Pickups per year of up to five (5) items per pickup.
I had really high water use last month. Where can I get help conserving?
The City of Victorville Water Conservation Division at (866) 955-4426, provides programs, services, education, and information on how you can conserve water for your home or business in Victorville. A Conservation Specialist can review your water use patterns, water fixtures, appliances, etc. to find ways to conserve water and reduce monthly water bills for Victorville Water District customers.