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Frequently Asked Questions

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Expand/Contract Questions and Answers

  • What are my watering hours?

  • What does it cost to get a passport?

  • Are there any other fees involved?

  • What is the difference between a passport book and passport card?

  • Where can I get the forms to apply for a passport?

  • How do I know which form to use?

  • Can I Return my Books to a County Library?

  • Does the Library Charge Overdue Fines?

  • What happens when an item is overdue?

  • What if I misplaced a book and can’t return it?

  • How much does it cost to check out movies and video games?

  • What are the late fees for Movies and Video Games?

  • How do I get a temporary bin for my construction job?

  • How long can items be checked out?

  • How can I check my account?

  • Can I get my Library card number if I need it?

  • Do you take donations?

  • I am cleaning up my parents home. What can I do with all this stuff?

  • Who are the Friends of the Victorville Library

  • Are there any discounts available on the trash bill?

  • How can I get involved at the Library?

  • Someone is stealing my recyclables. What can I do?

  • Why was my garbage missed?

  • What time is my garbage picked up?

  • What do I do with yard waste?

  • What should I do with old paint and other hazardous waste?

  • Is Styrofoam recyclable?

  • How do I recycle materials that can't go in the blue cart?

  • Why can't I recycle plastic bags in my blue cart?

  • How much does it cost to print something?

  • Do I need a Library card to use the computers?

  • What if I lose my Library card?

  • How long can I use the computers each day?

  • How many items can I check out with my card?

  • What hours is the Library open?

  • What do I need to apply for a Library card?

  • How do I register for an activity online?

  • What are the office hours at Hook?

  • Can I have a bounce house in a park?

  • Do I need a Permit to have a gathering at a park?

  • What are park open hours?

  • When is hand watering permitted?

  • How many items can I have picked up for a Free Bulky Item Pickup?

  • I had really high water use last month. Where can I get help conserving?

  • What Water Conservation stage is Victorville in?

  • How much water am I using?

  • I received a new black cart that has a label on the lid. The label says I can't put food waste or garden trimmings in the cart. What does this mean?

  • What is my Water Footprint?

  • Will my trash collection be delayed due to a holiday?