Victorville water and sanitation customers now have the option to avoid waiting in line or the telephone queue to speak with a customer service agent. The City has launched a new live chat service.

Victorville water and sanitation customers can access the new chat feature by visiting VictorvilleCA.gov/chat from a personal computer or mobile device during normal City Hall business hours: Monday through Thursday 8 a.m. to 5 p.m., and Fridays 8 a.m. to 4 p.m.

Please note that utility payments will not be accepted through the chat service. To make a payment, customers can visit VictorvilleCA.gov/customerservice. To speak with a customer service representative, call (760) 955-5001.