Solid Waste FAQs
Trash and Recycling Service
Frequently Asked Questions
- Why can't I put all plastic items in my blue recycling cart?
- Why can't I recycle plastic bags in my blue cart?
- How do I recycle materials that can't go in the blue cart?
- Where should I place my carts for service?
- What is your Holiday Schedule?
- What do I do with yard waste?
- How do I schedule a Bulky Item Collection appointment?
- What should I do with paint and other hazardous waste?
- What should I do with my old computer or TV?
- What should I do with Styrofoam?
- I recycle and compost almost everything now, can I get a smaller cart?
- How can I backyard compost?
- What time is my garbage picked up?
- Why was my garbage missed?
- I recycle everything I can. What else can I do to reduce my garbage?
- Someone is stealing my recyclables. What can I do?
- I have extra trash, what do I do?
- Are there any discounts available on the trash bill?
- What about the athletic shoe recycling program?
Why can't I put all plastic items in my blue cart?
Unfortunately, not all plastic is acceptable because there are not companies that will take it all from us, (even if it has the recycling arrows on the bottom). We do accept:
- All empty and clean plastic bottles, jars, tubs, and trays. This includes items made out of plastics #1 through #7. Examples include yogurt, margarine, sour cream, and microwave trays. Note: We used to only be able to recycle # 1 and # 2 plastic bottles, but we’ve expanded to include all the items listed above.
We Cannot Accept:
Anything made out of Styrofoam, soda cups, plastic bags, toys, and other miscellaneous plastic items are not recyclable in the program at the present time. These items should go in the green trash can. We will continue to look for markets where other plastic items can be recycled. PLEASE! Do not place recyclables in plastic bags. Do not put any plastic bags in your recycle container. Plastic bags interfere with our processing equipment.
Please make sure all bottles, jars, cans, and trays are empty and free of food residue.
Why can't I recycle plastic bags in my blue cart?
Plastic bags get caught in our processing equipment and can cause our recycling sort line to break down. You can, however, recycle your plastic bags at most grocery stores, such as Stater Brothers, Albertsons, Vons, etc. Also Walmart has containers for plastic bags. Usually the stores have some sort of box or bin indoors near the entrances. Bags must be clean, dry and empty. In most cases, they also accept your dry cleaning bags and other similar plastic bags.
How do I recycle materials that can't go in the blue cart?
For information on where you can recycle items that don't go in the blue cart (i.e. scrap metal, cell phones, batteries), please call the recycling program at (760) 955-8615. The City also has a “REUSE GUIDE” that lists all sorts of charities and thrift stores that want your used—but still usable—household items, like clothing, furniture, appliances, etc.
Also, look in your phone book yellow pages, under the heading of “Recycled” for a Reuse and Recycling Guide for the entire High Desert region.
Where should I place my carts for service?
Both residents and businesses should place carts at the curb with wheels up against the curb. Put the carts at least 3 feet away from cars, mail boxes, other carts, and other obstructions. (The trucks use an automated arm to grab and lift the containers. The arm needs room to work!)
What is the holiday schedule?
There is no trash or recycling collection on the following holidays: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. These are the days the County landfill is closed.
When the holiday falls on a weekday, then service will be one day late throughout the remainder of the week. For example, if the holiday is on Monday, then Monday customers will be collected on Tuesday, Tuesday customers on Wednesday, etc.
If the holiday falls on a weekend, then residential service is on normal schedule. Only commercial customers will have service a day late.
City offices are closed all major holidays and every Friday.
What do I do with yard waste?
At the present time, the City of Victorville does not have a separate yard waste/green waste collection program. Therefore any yard waste should be placed in your regular green trash cart.
The City strongly encourages residents to mulch their grass clippings by leaving them on the lawn. “Grasscycling, as this is called, is the easiest way to take care of grass clippings. All major institutions and businesses mulch their grass including City parks, golf courses (except putting areas), schools, and Victor Valley College. For brochures on mulching, call the City of Victorville Recycling Program at (760) 955-8615.
The City also encourages residents to compost leaves and other yard waste. Composting is easy, doesn’t create bad odors, and will provide you with a useful soil conditioner for your garden. Fruit and vegetable scraps from your kitchen can also be composted. Call the City of Victorville Recycling Program at (760) 955-8615 for free brochures.
If you are doing a major yard clean up, you may want to haul the yard waste to a local composting company, American Organics, located on Shay Road in Victorville. Call AO at 246-7946 for information on hours and prices. You can also haul greenwaste to the County landfill where it will be chipped up into mulch. The minimum charge is $12 for up to 300 pounds of material. After that, the price is prorated at $51.47 per ton.
You can also order extra trash containers for a month or two at a time. The cost (as of March 2008) is $11.02 per month per cart.
Remember: Do not put dirt, rocks, sod, etc. in your green carts.
How do I schedule a Bulky Item Collection appointment?
Bulky item collection is available to residents of single-family homes. You can schedule two bulky item pick ups per year, with up to 5 items collected per pick up.
To schedule a bulky item pick-up, call Victorville Disposal Company directly at 245-8607. Have a list ready of the items you will be putting out. The customer service representatives will give you a work order/confirmation number and tell you what day to put out your items. Write your confirmation number on your calendar as a reminder to put your items out on your scheduled pick up day. Click on this link for more information about BULKY ITEM PICK UP.
What should I do with old paint and other hazardous waste?
Household hazardous waste (HHW) should be taken to the City’s HHW Collection Center on Love’s Lane, off of Desert Knolls Drive, behind the Fairgrounds. The HHWCC is open Wednesdays and Sundays from 9:00 a.m. to 4:00 p.m.
The HHW Collection Center also accepts TV’s, computer monitors, microwaves, fluorescent light tubes, and other “Universal Wastes.” You can also drop off up to 4 passenger vehicle tires. Tires must be off rim. No oversized tires or motorcycle tires accepted.
There is no charge to drop off any of these materials. Call the City Fire Department, Hazardous Materials Specialist, at 955-5229 for more information.
What should I do with my old computer or TV?
Computers and TVs can be recycled for free at the City of Victorville's 2 FREE Drop Off Locations or at the HHW Center
What should I do with Styrofoam?
Styrofoam peanuts can be recycled at most shipping/mail houses (i.e. UPS and Mail Boxes, etc.). Call to see if you can drop them off for reuse. Otherwise, peanuts should be put in a securely tied plastic bag and be placed in the trash. There are no local places to recycle fast food containers or large pieces of Styrofoam, so these items should be placed in the trash also.
I recycle and compost almost everything now, can I get a smaller cart?
Residents who do a good job recycling generate minimal trash, and can save money by reducing their garbage service level to a 40 gallon container. This will reduce your bill by $2.75 per month. Before ordering a 40 gallon cart, make sure you really can get by with such a small can. You can change container size once per year at no charge. If you change back within a year, however, the charge is $25. To change service levels, call a City of Victorville Customer Service Representative at 955-5001.
How can I backyard compost?
For information on backyard composting, go to the Mojave Desert and Mountain Recycling Authority website at www.Urecycle.org. You can also call the City of Victorville Recycling Program at 955-8615.
What time is my garbage picked up?
Pick up times can and do vary from week to week depending on substitute drivers, traffic, equipment problems, or route changes. Therefore it is important to put your garbage and recycling out the night before or by 6 a.m. so the driver does not miss your carts. There is a return trip fee of $25 for late set outs, so make sure to get your cans out on time!
Why was my garbage missed?
To make sure your garbage is not missed, make sure:
- You are signed up for sanitation service with the City of Victorville.
- The cart is out at the curb.
- It's out night before or by 6 a.m.
- It is not overfilled—LIDS MUST BE CLOSED.
- The cart is 3 feet away from parked cars, mailboxes, other carts, and other obstructions.
- It is not overweight. There is a weight limit of 150 pounds per cart. Overweight carts can not be lifted by the truck and will not be dumped. DO NOT put rocks, dirt, sand, sod, or demolition debris in your cart.
Sometimes your garbage will be picked up later than usual due to substitute drivers, traffic or route changes. If it is past 3 p.m. and all the other carts on your street have been emptied, please call a Customer Service Representative at(760) 955-5001.
If there is a problem with your cart, the driver will leave a tag on it. If you see a tag on your cart, please read what the driver has checked and then call a City of Victorville Customer Service Representative at 955-5001.
I recycle everything I can. What else can I do to reduce my garbage?
- Practice grass mulching and backyard composting. Go to www.Urecycle.org for more information.
- Reduce the amount of junk mail you receive. For information on who to contact, see the City of Victorville’s “Junk Mail Survival Kit.”
- Reduce material going to our landfills and conserve natural resources by donating items. See the Reuse Guide for more information.
- Recycle where you work! The City of Victorville also has recycling programs for businesses and organizations. Call the Recycling Program at (760) 955-8615 for more information.
Someone is stealing my recyclables. What can I do?
City and State law prohibits theft of recyclables. If you see someone other than Victorville Disposal employees collecting your recyclable materials, DO NOT CONFRONT THE INDIVIDUALS! Try to obtain the vehicle license number, car description, and individual description, and then report the theft to the Solid Waste Division’ Code Enforcement Officer at (760) 955-5095.
I have extra trash, what are the options?
If you have more trash each week than will fit in your green trash cart, then you will need to sign up for an extra cart at a cost of $11.02 per month (price as of 3/1/08). Before ordering an extra cart, though, make sure you are recycling everything you can. By recycling, you will make more space in your green trash can for other items that really need to go to the landfill. Remember, you can recycle all clean, dry papers, including cardboard boxes, junk mail, cereal type boxes, newspapers, magazines, etc. You also can recycle all empty glass and plastic bottles and jars, and any empty aluminum or tin cans. You will find that much (if not most) of what comes out of your house can actually go in the blue recycling barrel. To encourage recycling, the City offers an additional recycling barrel at no charge. Additional recycling barrels (after the first extra) cost only $1.30 per month.
Note: Do not use the recycling barrels for trash. Contaminated recycling barrels will not be emptied and there is a fee of $15 per barrel to make a return trip to empty a recycling barrel as trash.
If you have a short term clean up project, you can order an extra trash cart. There is a one month minimum fee, but you can turn the cart back in after that.
To order an extra trash or recycling barrel, call the a City of Victorville Customer Service Representative at 955-5001.
You may also wish to rent a larger temporary dumpster from Victorville Disposal. To order a temporary bin, call Victorville Disposal directly at 760-245-8607.
Are there any discounts available on the trash bill?
At the present time, there are two discounts available on the City sanitation bill. One discount is for seniors and/or disabled residents who meet the eligibility guidelines of the State of California Homeowner’s Assistance Program. This discount reduces the monthly bill by $1.99.
The other discount which is available is the Small Can Program. Residents who generate small amounts of trash can exchange their 95 gallon trash cans for a 40 gallon can. The monthly bill is reduced by $2.75 for residents who are on the Small Can Program. Residents may change can sizes one time per year at no charge, but there is a $25 charge for subsequent changes in can size.
To request an application for discount or to order a small can, call a City of Victorville Customer Service Representative at 955-5001.