Department Contacts

City Clerk Administration

Charlene Robinson
City Clerk

Marcie Wolters
Assistant City Clerk

Heidi Roche
Deputy City Clerk

Karem Ostrom

Department of the City Clerk

The City Clerk's Department consists of the following divisions:

City Clerk Administration

Mission Statement
The City Clerk's office will always strive to offer exceptional, friendly customer service while carrying out its responsibility to assist the public in obtaining access to City records and services.

The City Clerk provides many important functions for the City of Victorville including:

  • Maintains official City records.
  • Oversees updating and publishing of Victorville Municipal Code.
  • Attends and prepares minutes of City Council meetings.
  • Oversees preparation and distribution of City Council agendas.
  • Processes contracts and other official documents in conjunction with Council actions.
  • Oversees publication of official legal notices and advertisements.
  • Drafts ordinances, resolutions and staff reports for Council consideration.
  • Disseminates information in accordance with the Public Records Act.
  • Ensures City Council compliance with the Brown Act.
  • Administers all municipal elections.
  • Distributes, collects, and files documents required under the Political Reform Act.

Answers to Questions You May Have

  • When are City Council Meetings?
    Meetings are held on the first and third Tuesday of each month at 6pm in the City Council Chambers, Victorville City Hall.
  • What City Councilmember represents my area?
    The members of the Victorville City Council are elected "at large" and not by districts or wards. What this means is that each Councilmember represents the entire City and not just one area or neighborhood.
  • How do I run for City Council?
    City Council elections are held in November of even-numbered years and are consolidated with the Statewide General Election. The nomination period for candidates running for a City Council seat begins in mid-July and concludes in mid-August. Please contact the City Clerk at 760.955.5188 for additional details and requirements of running for office.
  • How do I get an item placed on the City Council agenda?
    Only the City Councilmembers, City Manager and Department Heads have the authority to place items on the City Council agenda.
  • How do I receive copies of the Council agendas?
    There are three ways to receive copies of City Council agendas:
    1. You may view it in its entirety by logging on to the Council
    agenda page of the City web site.
    2. Send an email to and provide your
    e-mail address to be included on the agenda distribution list.
    3. Provide a supply of self-addressed, stamped envelopes to the
    City Clerk and we will mail you a copy of the agenda
    index (without attachments).
  • How do I address the Council about an item on the agenda?
    Before the City Council meeting begins, complete a white speaker card indicating the agenda item number you will be speaking on and return it to the City Clerk. The Mayor will call your name when the Council gets to that item on the agenda. The speaker cards are kept with the official record of the City Council meeting and are used if the City Council or staff needs to contact you at a later date.
  • How do I address the Council and/or express my concern for an item not on the agenda?
    Every City Council meeting provides time for a Public Comment period. This is your opportunity to address the Council on any subject matter that is within the jurisdiction of the City Council that does not appear as a regular agenda item. To do this, before the City Council meeting begins, complete a white speaker card indicating Public Comment and return it to the City Clerk. The Mayor will call your name during the Public Comment period of the meeting. The speaking time limit for public comment is 3 minutes. The City Council is not permitted (by law) to take any action on issues raised during the Public Comment period, but they may refer matters to the staff for response or official action at a future date.
  • How can I obtain a copy of a City Ordinance?
    All city ordinances are contained in the Victorville Municipal Code (VMC). The Victorville Municipal Code is available online: Victorville Municipal Code The online document is fully indexed and searchable.
  • Where do I register to vote?
    Voter registration forms are available in the City Clerk's office. The forms are postage-paid and can be mailed or delivered in person at the San Bernardino County Elections Office of the Registrar Voters.

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