Department Contacts

Customer Service
Phone: 760.243.6340
Fax: 760.269.0032

Email: utilityservices
@victorvilleca.gov

Mailing Address:
P.O. Box 5001
Victorville, CA
92392-5001

Emergency Hotline:
877.760.VMUS(8687)

Victorville Municipal Utility Services

Victorville Municipal Utility Services (VMUS) currently offers electrical service for commercial and industrial customers at Foxborough Industrial Park and Southern California Logistics Airport (SCLA), as well as natural gas service for customers at SCLA. Please note, VMUS does not provide utility services in residential areas at this time. For information regarding residential services, please contact the appropriate utility service provider.

VMUS - Dig Alert - 811

California Government Code 4216 mandates delineation of all proposed excavation sites. To obtain a permit, contact Dig Alert (dial 811) two (2) working days prior to digging. You will be provided with a Dig Alert ticket number, and utilities/members will receive notification so that they can either mark their facilities prior to the start of your excavation, or let you know that they do not have facilities in the area. Any operator/excavator who knowingly and willfully violates this mandate is subject to civil penalties up to fifty thousand dollars ($50,000).

 

Forms

Electric and Natural Gas Service Application  

Notice VMA-109 - Contact Numbers & Public Awareness Information 

Notice VMA-110 - Excess Flow Valve Option (gas applicants only) 

Notice VMA-112 - General Gas Service Information (gas applicants only) 

Publications

 Gas Operations & Maintenance Manual  

 Gas Service Rules & Regulations  

 Electric Service Rules & Regulations  

 RPS Procurement Plan   

 2015 Power Content Label

Rates

 Electric Service Rate Schedules 

 Electric Service Rate Schedules  (effective July 1, 2016)

 Gas Service Rate Schedules  

 Gas Service Rate Schedules  (effective July 6, 2016)

Rebates & Incentive Programs

 Solar Rebate Program (Senate Bill 1)  

 Energy Efficiency Program   

 

Questions and Answers About VMUS

Who do I contact if I have a utility-related emergency?
VMUS Emergency Hotline: 1-877-760-VMUS (8687)
Power outages, gas leaks, and all other emergencies for services provided by VMUS should be reported promptly using the emergency hotline. Residential utility-related emergencies should be reported by dialing 911 by or contacting your utility service provider directly.

What are the indications of a natural gas leak or rupture? Natural gas is a very safe from of energy but must be handeled with care and respect.  The safe and efficient operation of the natural gas system is a public concern.  Incidents are rare but may occur, including leaks, ruptures, and ignition.  Potential hazards may include construction or excavation near the gas facilities, land movement due to earthquakes, flooding or landslides, and other events that may damgae the gas facilities. 

Indications of a gas leak or rupture include:

  • The smell of unusual odor, like that of rotten eggs.  Natural gas is colorless and odorles, but odorant has been added to help customers smell gas if a leak were to occur. 
  • An unusual hissing or roaring noise coming from the ground or an aboveground pipeline.
  • Discolored vegetation sorrounding a pipeline, or water or dirt/dust blowing into the air. 

What should I do if I suspect a gas leak or rupture? Potential hazards should not be disregarded.  Any suspicions of a gas leak or rupture should be immediatley reported to VMUS.  VMUS and its contractors are highly trained and qualified to recognize and react to any abnormal operating conditions that may occur. 

If you suspect a gas leak or rupture:

  • Warn others and evacuate to a safe location immediately.
  • Avoid sources of ignition such as smoking, operating electirc appliances/devices or vehicles, using a phone or cell phone, switching on/off lights, or any other action that might create a spark.
  • From a safe place call VMUS immediately at 1-877-760-8687, or call 911

How do I apply for gas or electric service for my business? To apply for service, please fax or email a completed Electric and Natural Gas Service Application to VMUS customer service. A VMUS representative will contact you within five (5) business days to discuss your electrical and/or gas service needs.

What are the business hours for VMUS customer service? VMUS customer service is available during City Hall business hours: Monday - Thursday 7:30 a.m. to 5:30 p.m. City Hall is closed on Fridays. See the City Calendar...

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