Technology

The City of Victorville’s Technology Division provides the following services:

Application Administration Services

  • Enterprise and Business Application and System Administration
  • Specialized Application and System Administration
  • Database Administration
  • Document Imaging System Administration
  • Audio/Visual System Administration

 

Communication System Services

  • Telecommunications Services including VOIP
  • Call Management Services
  • Voice Messaging and Paging Services
  • Fax Service Administration
  • Interactive Voice Recognition (IVR) System Support

Desktop Support Services

  • Desktop Hardware support and management
  • Desktop System Support (O/S, configuration, profiles)
  • Laptop and Tablet Support
  • Software Licensing Management
  • Productivity application support (Office, Adobe, etc.)
  • Standard application support
  • Peripheral support and management (printers, plotters, scanners, etc.)
  • User Support
  • Email Spam Prevention Management
  • Virus, Spyware and Malware Prevention Management

Network Services

  • Network Infrastructure Management
  • Security
  • Data Center Management
  • Active Directory and Network Policy Administration
  • Data Storage Management (SAN)
  • Backup and Recovery Services
  • System Monitoring
  • Virtualization Administration
  • Email System Administration
  • Remote Site Management

Technology Administration Services

  • Technical Documentation
  • Project Management
  • On-Call/after hours support services
  • Maintenance and Support Agreement Administration
  • Web Site Administration
  • Intranet Administration
  • Technology Purchasing Management
  • Technology Planning
  • Technology Research
  • Technology Policy Development
  • Standard Practice Development
  • Business Process Analysis






 

 

Department Contacts

Joe Haggard
Technology Officer

Brandon Cales
Technology Manager